Terms and Conditions of Service

Effective Date: 01/01/2023

Last Updated: 06/03/2025

These Terms and Conditions ("Terms") outline the terms under which we provide IT services, cybersecurity solutions, and managed IT support to businesses and individuals. By using our services, you agree to be bound by these Terms.

For any queries, contact us at [email protected]

1. Definitions

• "Servable," "we," "us," or "our" refers to Servable Ltd, a UK-based IT service provider.

• "Customer," "you," or "your" refers to the individual, business, or organisation using our services.

• "Services" refers to all IT security, managed IT, software, hardware, and consultancy solutions provided by Servable.

• "Agreement" refers to these Terms, including any additional policies or agreements relevant to your services.

• "SLA" refers to the Service Level Agreement outlining response times and service commitments.

2. Scope of Services

Servable provides managed IT services, including but not limited to:

• Cybersecurity and data protection

• IT support and troubleshooting

• Remote monitoring and management

• Cloud solutions and backup services

• Microsoft 365 and software management

• Network security and firewall management

• Endpoint security and device protection

We reserve the right to modify or update our services to align with evolving industry standards and best practices.

Automated operating system update scheduling (patch management) and Business-grade antivirus and malware protection software

2.1. The Service is designed for use on Windows-based PCs and laptops used in a business, non-profit, or organisational setting.

2.2. The Service is intended as a basic protection solution and does not replace full enterprise-grade cyber defences.

3. Service Level Agreement (SLA)

Servable commits to providing high-quality IT services and support. The following outlines our response times and resolution expectations

3.1 Support Hours

Standard support is available Monday to Friday, 9:00 AM – 5:00 PM GMT (excluding UK public holidays).

24/7 support may be available as part of a bespoke agreement.

3.2 Response & Resolution Times

Servable will make reasonable efforts to resolve issues within the specified times, but we do not guarantee absolute resolution within these timeframes as some issues may depend on third-party services or unforeseen complexities.

4. User Responsibilities

4.1. To ensure smooth service delivery, you agree to:

• Provide accurate contact and device information when signing up for services.

• Use our services lawfully and comply with all relevant UK regulations.

• Maintain secure passwords and account access to prevent unauthorised use.

• Allow necessary software installations or updates required for our services.

• Ensure adequate backups of critical business data even using a Servable backup solution.

• Maintain your own regular data backups

• Ensure devices meet minimum compatibility and patching requirements

4.2. You must not:

• Engage in illegal, abusive, or malicious activities using our services.

• Resell, distribute or modify our services without permission.

• Attempt to bypass security protections or interfere with system integrity.

5. Payment Terms & Billing

5.1 Fees & Charges

All services are billed monthly in advance unless agreed otherwise.

Prices are exclusive of VAT, unless explicitly stated otherwise.

Payments can be made via credit/debit card or standing order.

5.2. Fees are payable monthly in advance by direct debit, card, or approved payment method.

5.3. You are responsible for ensuring sufficient funds are available. Failure to pay may result in suspension or cancellation of the Service.

5.4. Pricing is subject to change with 30 days' written notice.

5.5 Non-Payment & Service Suspension

If a payment fails, we will notify you and provide seven (7) days to resolve the issue. After seven days, services will be suspended, and after fourteen (14) days, services may be terminated.

You remain liable for any outstanding balances and may be subject to late payment fees.

We may terminate or suspend the Service without notice if:

• You breach these Terms

• Payment is not received

• The Service is misused or used unlawfully

• We reasonably believe continuation poses a security risk

6. Warranty Disclaimer & Limitations of Liability

6.1 No Warranty on Third-Party Services

While Servable uses best-in-class technology and vendors, we cannot guarantee the performance of third-party software or platforms (e.g., Microsoft 365, Bitdefender, cloud service providers).

6.2 Limitation of Liability

6.2.1. Servable shall not be liable for:

• Data loss due to system failure, software bugs, or cyber incidents.

• Service disruptions due to third-party software, glitches, security controls, patching/updates or network failures.

• Financial losses incurred due to IT issues beyond our reasonable control.

• Indirect or consequential lossLoss of data or businessDevice failure resulting from updates or malware not detected

6.2.2. This Service does not include:

• Onsite support or IT consultancy

• Support for macOS, Linux, or mobile platforms

• Data recovery, cyber incident response, or insurance

6.3. We do not guarantee 100% threat protection. No security service can prevent all malware or vulnerabilities.

6.4. Our total liability for any claim is limited to the fees paid for our services in the last three (3) months.

7. Data Protection & Compliance

7.1 UK GDPR Compliance

• We comply with UK GDPR and handle your data securely.

• We will never sell or share your data with unauthorised third parties.

• You agree that some services may require data processing by third-party vendors (e.g., Microsoft, cloud providers).

7.2 Data Retention & Deletion

Upon service termination, data will be deleted within 30 days unless required for compliance reasons.

8. Termination & Cancellation Policy

8.1 Cancellation by the Customer

You may cancel your subscription by emailing [email protected]. Services will remain active until the end of the billing cycle, after which access will be revoked.

8.2 Termination by Servable

We may terminate services if:

• You fail to pay for services.

• You breach these Terms (e.g., misuse of services, security violations).

• Your account remains inactive for an extended period.

9. Industry-Specific Compliance

Servable supports customers in meeting sector-specific security and compliance requirements, including:

• Cyber Essentials compliance for UK businesses.

• ISO 27001 advisory services for organisations requiring information security best practices.

• Financial services regulations (FCA) – security measures for businesses handling financial transactions.

• Education sector IT security – safeguarding and compliance support for schools and colleges.

9.1. Customers remain responsible for ensuring regulatory compliance within their industry.

9.2. Servable provides advisory and security measures but does not guarantee compliance.

10. Changes to Terms & Service Updates

Servable reserves the right to update these Terms as necessary.

Customers will be notified of significant changes at least thirty (30) days before they take effect.

Continued use of our services constitutes acceptance of the updated Terms.

11. Contact & Dispute Resolution

For any issues or queries, contact:

📧[email protected]

🌍Servable.co.uk

Disputes will first be resolved through negotiation. If unresolved, they will be settled under British law, with courts in England and Wales having exclusive jurisdiction.

12. Final Agreement

By using Servable’s services, you acknowledge that:

✅ You have read and understood these Terms.

✅ You agree to comply with payment, security, and compliance obligations.

✅ Servable is not liable for IT issues beyond its reasonable control.

For any questions, reach out to [email protected].

Thank you.

Servable – IT Security & Support, Simplified.